It is interesting that one of the main things we learn is to sit in the uncomfortable seats. This statement has nothing to do with the Dental chair, but with our place in conversations. The desire we have to make a difference, it’s about the bravery we have to be honest, to be present and effective.
Starting something new
Think back to how ” new beginnings” start. With every new beginning we are challenged to fit in, to learn new procedures, follow new rules, learn new software. It’s much easier sometimes to remain where we are, to look for a place that is easy and holds no challenges.
Stages to something “New”
- Excitement – This stage is about getting excited about the new adventure and how you’ve accepted that change is going to happy and you’re ready for it!
- Learning – When realization of the environment, task, etc. sets in we realize how much there is to learn. About the people around us, the task at hand, how the day in and day out actually works. This can be somewhat scary and overwhelming but to acknowledge that feeling is part of the process.
- Teach – The ability to teach brings this process to a full circle.
This can certainly be related to several instances in Dentistry. Working with real people and not dentiforms, presenting your first treatment plan, answering the first call to make your first appointment in a new software. Yet all of those things become second nature. So, step in, realize that everyone starts, everyone has that “first time.” You can do this!
Patients
Now let’s consider the next uncomfortable seat, that of sharing with our patients’ options for their dental health. For many, it is hard to let patients really know that what they need. Being professionals in the dental industry, we commonly stuck in our own fear that patients will be blown away. That they will not be able to afford it, to name a couple of objections. Yet, we forget that they have made the appointment for their dental health. Take a deep breath, your patients are looking to you to share your knowledge, to let them know what you see. It is our duty, to share with them what we see.
It is their choice to decide how to handle your findings. Remember, while you totally understand your scientific terminology, your patients, do not. Sit eye to eye, talk to your patients as if they were family, and share, in terms that are not “dental”, easy to understand. Simply breath, and share what you have found, and be happy to give answers! Just as your clinical and business skills became second nature, this will too. Your patients will be healthier and so will your practice.
Make your seat more comfortable by being present, by asking questions, listening, and offering up options and answers.
