Memorial Day weekend, traditionally marks the beginning of summer! Which as you know kicks off the summer schedule chaos. Often, we hear as coaches in dental offices that the summer schedule lends to holes in the schedule and late cancellations.
"Susie forgot she had graduation"
"Mr.Smith forgot his family was going on vacation."
Approaching situations proactively will lessen the burden of stress in scheduling. What exactly does this mean? If May had lots of gaps from cancelations, what value did we leave the healthy patients back in November, 6 months ago? Knowing we can't "shoulda," we can start a new path of value TODAY!
Let go of all excuses and add value to who you are and what you do. Whether it be in the hygiene chair or on the phone, what can you do to add value to the cancelling patient?
We can't change today, but we can use reasons rather and excuses in providing the best health, the correct interval of care and explain to the patient why this is. There is no excuse today for decay or ill care. We can choose to be proactive with our patients and share what we know, honestly and forthright. The results will drive health, fill your chairs and patients with value for what you do.