Don't let the title of this show scare you off; it has great information on how to bring value to your practice by the entire team. Nobody on your team should ever say, "It's not my job;" it's everybody's job. When was the last time you revaluated your approach to answering the phones or getting to know your patients?
Think about it...Phone skills are imperative to show value, to a new patient especially.
Rule #1-always have your best communicator on the phones. The first call determines whether that new patient ever walks through your doors.
Rule #2- Show enthusiasm when answering the phones. The last thing a new patient is going to want to do is come into an office that doesn't treat them with excitement!
We consistently coach our offices that are experiencing a large % of no-shows/late cancellations that it may come down to value. It is highly likely that the patients are not understanding the value of the treatment, or the value of the doctors and team members time.
Ask yourself, "What value does our practice provide that sets us apart from all others." Remember, to STAND OUT, you have to be OUT STANDING.
If you would like to learn how to bring value to your practice, or be OUT STANDING, reach out to AMP, to learn how!