Phone and Front Office FAQs
We know that you’ve got questions about answering the phones and the front office in general. Our FAQs list should help you understand more about it and realize just how important it is to get front office training from AMP.
Q: What Are the Responsibilities for the Front Office?
A: Typically, the front desk personnel has to keep the front area clean and full of supplies. They also greet the customers and communicate with them. This can include answering questions and dealing with complaints or issues. Phone calls must be answered, and they have to do it in an effective and pleasant way. These are just a few of the things your receptionists do each day, and it’s up to you to make sure everyone on the team can handle it if necessary.
Q: Why Is the Front Office So Important?
A: The front office is vital for a dental office. It’s the first place your guests are going to interact with the employees, but it’s also the last one. Therefore, it must be streamlined, and everyone needs to know what to do if they have to be there. That’s why you should work with AMP to focus on training for everyone!
Q: Why Does Everyone Need to Know How to Handle Front Office Duties?
A: Most dental practices have a receptionist and possibly a manager. However, what happens when they are sick, or you have a huge influx of calls, and they need help? It’s better to cross-train the staff so that everyone can handle the basic front office duties, such as answering the phone and scheduling. It creates synergy and a sense of peace and comfort.
Q: How Can AMP Help with Front Office Training?
A: AMP is available to help with dental practice training, which includes the front office. That way, your employees learn the processes in place, understand the systems (software), and know how to talk to the patients. With that, you know that anyone can handle calls or questions, which makes the patient’s experience much better. It gives everyone a sense of team effort and ensures that you’re not relying on just one person for everything.