AMP is often in offices coaching team members that are consistently ‘too busy.’ These folks are usually too busy to get ordering done properly. Too busy to get things done on time, to do their clinical notes while the patient is still seated in the chair, to call unscheduled treatments. They are just too busy!
How busy are you?
Do you leave your day ‘undone?’ Does your ‘busy’ never go away? Perhaps a call to us. We can help you un-busy yourself and your team and return to a fulfilled day!
Someone said to me once, if you tell me you are too busy, you just took the time telling me you are too busy and could have taken that time to get the task done! Think about that. How many times in an office is a question asked only by the last word of the sentence did the asker answer their own inquiry? Talk about wasted time. Or, how about the confirmed crown delivery patient that must be cancelled because ‘we didn’t have time to order the proper cement.’
Here are some things to try to undo some of that busyness!
- Make reminder calls to your patients at least TWO days out. This minimizes stress, giving the caller 24+ hours to fill the schedule.
- Ask the patient to call back to confirm the time they blocked for their appointment. If they don’t, fill the spot with someone else!
- Enter all clinical notes while ‘the butt is still in the chair.’ When the patient leaves, you are done! The patient does not mind sitting there while you do this.
- Ask for all patient portions before the treatment is done. This eliminates chasing the patient for payment, and one more thing to eliminate in your day to day.
These are just a few things we do onsite while coaching a dental team. One of our biggest goals is to create team empowerment by ‘un-busying’ the day to day. It works! Give us a shout! Be glad to get you and your team from too busy to fulfillment!
