In my opinion, with the experience I’ve had in offices, the Scheduling Coordinator position is one of the toughest in the office; IF it’s not handled correctly. An empty chair isn’t always a bad thing. I’ve been told that an empty chair can generate up to quarter million dollars in revenue per year. A practice…
When listening to the AMP TV show about sharing the same vision and embracing opportunites as a dental team. I tend to think about Steve Jobs, Co-founder, Chairman and CEO of Apple, his extraordinary career and how he grew his company into the business that revolutionized the tech industry. We all understand the magnitude and…
Grit is that ‘extra something’ that separates the most successful people from the rest. It’s the passion, perseverance, and stamina that we must channel in order to stick with our dreams until they become a reality. (Travis Bradberry) The TV show starts out with a metaphor of a stone carver; how he hits a stone…
So often AMP comes into a dental office with concerns from the hygiene team on how to treat the periodontal patients that need this care yet have gone years without it. It is often asked of us in puzzlement on how to approach these patients after the years of not addressing either their periodontal health….…
“A thousand mile journey begins with a single step.” Taking the first step is always difficult but eventually it will get you to the top of the mountain. If you have been in business for any length of time you have had challenges within your business that have led to having some tough conversations and…
I would like to think that every Dental Practice out there has a system of tracking data and any good leader within a dental office uses this data to keep themselves focused on growth. We all know that when it comes to dental patients we tend to ask ourselves if they are accepting treatment, are…
“Personally, I have transitioned new doctors into dental practices over my career and I must say the first time I did it was not nearly as smooth as the last time I did it. As I watched the AMP TV show about the transition for an Associate Doctor it brought back so many experiences and…
HOW MUCH DOES THAT COST??? Is this the question we fear the most from our dental patients? Are we afraid our patients won’t choose our dental services if the “out of pocket” is too much? Or if we are out of their network? Does fear really drive us to believe that insurance coverage or lack…
I teach this process to my dentists everyday. The infamous rule of thumb ” You can teach any skill, you cannot teach Attitude.” Therefore, the dynamics that form the Dental Team and entire practice create a challenge involving attitude. The challenge is that while the concept of “think win-win” seems simple, its location is the…
There are several Habits that we will be discussing in the upcoming weeks based on Stephen Covey’s “The 7 Habits of Highly Effective People.” The Impact both Personally and Professionally will be profound within your dental office. Your Dental Practice must be consistent in Communication, Time Management, and Leadership to be productive. Dr. Covey references…