The patient experience is everything from how the staff answers the phone to how comfortable the furniture is. When you have a positive experience you are more than likely to share that experience with friends and family. It works the same with patients. With good experience comes an increase in referrals. Positive Experiences Positive patient…
Building leaders out of the women in your dental practice! Proven to maximize team camaraderie, decrease stress in the dental practice and increase case acceptance. As we know it, most front office team members are women. Most hygienist are women. Most assistants are woman. While there are certainly more male dentist, more and more female dentist…
A topic that keeps coming up all around the country from patients and professionals in the dental field is Holistic Dentistry. What exactly is holistic dentistry and what makes it holistic? We know that a diet high in sugar will ruin both your teeth and your overall nutrition. We know that illnesses lower your immune…
The topic of growth has come into play many times recently with our offices. Specifically growth as it relates to different levels of success. This has driven passionate conversation from many perspectives, hence a chance to talk about it here. Many people of course have difference ideas and/or definitions of what success means to them;…
Jeffery Cole, President fo the ADA addressed the House of Delegates on Oct 22nd challenging the dental industry. Asking, “What difference will you make?” Cole feels that the future of dentistry is bright, but also acknowledges the many changes that our profession is facing. Cole explains: “…That the business and practice of dentistry is changing dramatically,…
Rapid Growth is waiting for every business. Especially the dental industry. Just as there is a pattern in the seasons with winter, spring, summer, and fall the same can be seen in your business. When does the winter season come into your business and how do you plan to deal with it? What about spring…
Here at AMP we have found a lot of value in understanding our team members and have found the DISC assessment to be a very powerful tool. DISC helps us understand the dynamics and relationships of people within dental practices. At first a lot of team members may think “Am I taking a test to…
Conflicts amongst team members and with managers often are the leading cause of why many staff end up leaving their jobs. Not to mention that, the loss of a staff member can have serious ramifications for your practice. In fact, research indicates that frequent turnover has a negative impact on employee morale, productivity, and company…
Many offices come to us asking for a “marketing plan”. You may hear them say things like “I need more patients” and “I want to do more implants”. This may be one of my favorite moments when talking to doctors because I get to challenge most of them on a totally different level. Yes, you…
Have you ever played the ‘hurry up and wait game?’ Typically, when I ask this question to hygienists they furiously nod their heads and proceed to share that one of the biggest challenges for them and their Dr’s is in hygiene checks. Often times the hygienist and the patient are waiting on the Dr who…